Privacy Policy

Lovac Ltd. ("we," "us," or "our") values your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit lovac.io or use our services.

We comply with applicable privacy laws, including the EU General Data Protection Regulation (GDPR), the Irish Data Protection Act, and the California Consumer Privacy Act (CCRA/CPRA) where applicable.

1. Information We Collect

We collect and process the following types of information:

Information you provide directly

• Full name
• Email address
• Phone number
• Company name
• Booking details (e.g., date, time, and purpose of meeting)
• Any other details you choose to share via forms or our AI assistant

Information collected automatically

• IP address and browser information
• Device type and operating system
• Referring website and pages visited
• Session duration and interaction data

We collect this information through Vercel Analytics, cookies, and similar tracking tools.

2. How We Use Your Information

We use personal information to:

• Schedule and manage meetings or consultations
• Respond to inquiries and support requests
• Improve our website, products, and services
• Monitor site usage through analytics
• Ensure compliance with our legal obligations
• Detect and prevent security or fraud incidents

We do not sell your personal data.

3. Legal Basis for Processing (EU/EEA)

We process your data based on:

• Contractual necessity: To provide requested services (e.g., booking a consultation).
• Legitimate interests: To improve our operations and user experience.
• Consent: For analytics and cookies where legally required.
• Legal obligation: To comply with applicable laws.

4. Cookies and Analytics

We use Vercel Analytics to understand website performance and user engagement. This service may collect anonymized or pseudonymized traffic data (such as IP addresses).

You can manage or delete cookies via your browser settings. We only use essential and analytical cookies — no marketing cookies are used without consent.

5. AI and Automation Tools

Our AI systems (such as voice assistants, chatbots, or automation tools) may temporarily process personal data such as names, booking details, or messages to facilitate scheduling or provide responses. These interactions are securely handled and not used for training or marketing purposes.

6. Data Retention

We retain personal information only as long as necessary for the purposes described:

• Booking and client data: up to 3 years after last contact
• Analytics data: up to 26 months (per Vercel's retention policy)
• Legal or compliance data: as required by Irish or EU law

When no longer needed, data is securely deleted or anonymized.

7. Data Sharing and Third Parties

We only share data with:

• Service providers that support our business (e.g., Vercel, Google Workspace, OpenAI, n8n Cloud)
• Payment or booking platforms (if applicable)
• Legal authorities when required by law

All partners are bound by strict data protection agreements.

8. International Transfers

Where data is transferred outside the EEA (e.g., to the U.S.), we ensure protection through Standard Contractual Clauses (SCCs) or equivalent safeguards approved by the European Commission.

9. Your Rights (GDPR & CCPA)

You have the right to:

• Access your personal data
• Correct or delete it
• Restrict or object to processing
• Withdraw consent (where applicable)
• Data portability
• Lodge a complaint with the Irish Data Protection Commission

If you are a California resident, you also have the right to:

• Request disclosure of collected data
• Request deletion
• Opt-out of any "sale" or "sharing" of data (we do not sell personal data)

To exercise any rights, email us at support@lovac.io.

10. Data Security

We use encryption, access controls, and secure hosting (Vercel infrastructure) to protect your data. Despite these measures, no online system can be 100% secure; you share information at your own risk.

11. Children's Privacy

Our services are not directed toward children under 16. We do not knowingly collect data from minors. If we become aware of such data, it will be deleted promptly.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the "Last updated" date revised accordingly.

13. Contact Us

For questions, concerns, or privacy-related requests: